Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE BRIICK .
These provisions govern your use of the Briick platform (the "Platform", “Marketplace”). By accessing or using the Briick, you agree to be bound by these Terms and Conditions, which constitute a legally binding contract between you and Briick.com Pty Ltd ("Briick," "we," "us," or "our").
We may update or modify these Terms from time to time to reflect changes in our business, legal obligations, or improvements to our service. If we make significant changes, we will provide you with reasonable notice (such as via email or a notice on the Platform) before the changes take effect. Your continued use of the Platform after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree with the updated Terms, you may discontinue using the Platform before the changes apply.
Please also see our Privacy Policy.
1. Definitions
Unless the context otherwise requires, the following words have the meaning set out below:
Briick (or The Platform): Refers to Briick.com Pty Ltd (trading as "Briick"), the digital platform, and the services it provide
Service Requesters: Any individual or organisation who uses the Platform to submit maintenance or service requests. This typically includes property managers, real estate agents, landlords, or other parties responsible for coordinating property services.
Briick Member (or Service Provider): Any tradesperson or property service provider with a Briick membership subscription (Starter, Briick+, Briick Pro, or Legacy). A Briick Member may also use the Platform to request services from other Briick Members.
Data: Any data inputted into the Platform by you or on your behalf, including personal information, images, and videos.
Fixed-Term Membership: Refers to the monthly or annual payment arrangement set by Briick and agreed to be paid by a Briick member to Briick.
Legacy Subscriptions: Legacy Subscriptions refer to historical membership plans maintained at Briick’s discretion. These may be migrated to current plans with reasonable notice.
Briick Fees: Refers to any fees charged by Briick for the use of the Platform. This includes membership fees, service fees applied to work orders completed through the Platform, and success fees, as detailed in these Terms.
Privacy Policy: Our privacy policy, available on the Platform.
Profile/Business Profile/Pro Business Profile Page: A Briick member's profile page on Briick marketplace, where they showcase their services and contact information. This functions as a standalone webpage.
Briick Referral Club: A referral-based rewards program designed to recognise eligible tradies and service providers for introducing new strata managers, facility managers, and property managers to Briick. When a referred client signs a service agreement with Briick, the referring member will receive a credit equal to 2% of Briick’s net revenue from that client, calculated after all direct expenses are covered. Credits can be redeemed exclusively for access to Briick’s AI agent and tools. Rewards are issued at the business level and are not transferable or redeemable for cash.
Briick Collect: Refers to the automated follow-up and reminder service provided by Briick to assist Briick members in managing unpaid or outstanding invoices, whether the job originated through Briick or independently. Briick Collect sends scheduled payment reminders to Briick members’ clients when the Briick member activates the feature. Briick Collect sends up to three (3) scheduled payment reminders per selected job or invoice per calendar month, based on the Briick member tier and usage limits. This service does not constitute formal debt collection or financial enforcement.
Services: The facilitation services provided by Briick via the Briick Marketplace, which include connecting Service Requesters (e.g., property management agencies), their designated contact for property access (e.g., tenants), and Briick members (Tradies and service providers) for the purpose of initiating and managing maintenance services.
Terms: These Terms and Conditions as they may be updated from time to time.
Users: All individuals and entities using the Briick Platform, including Service Requesters and Briick members.
WHS/OHS Laws: Refers to workplace health and safety or occupational health and safety laws and regulations applicable in Australia (Work Health and Safety Act 2011 (Cth) and state/territory equivalents) and New Zealand (Health and Safety at Work Act 2015), as well as any other relevant safety or "saving" laws that apply to the performance of trade services.
2. Acceptance of Terms
2.1 Summary: These Terms formally set out your obligations relating to accessing and using the Services and the Briick Platform. We strive to create a positive experience and expect all Users to act with integrity. While we do not guarantee the behaviour of Users or the performance of any Briick member, if someone breaches our standards and we are notified, we will take appropriate steps to address the issue, which may include suspending or removing their access to the Platform.
2.2 Acceptance and Changes: By registering on, accessing, or using the Briick Platform, you agree to these Terms. We may update them periodically to reflect business changes, legal requirements, or service improvements. If significant changes are made, we will provide at least 14 days' notice via email or by posting a notice on our Platform before they take effect. Your continued use of the Services after the effective date constitutes your acceptance of the changes. These Terms were last updated on June 5, 2025, and apply to all Users of Briick.
2.3 Use of the Briick Referral Club: Access to and participation in the Briick Referral Club is optional and subject to eligibility. The Briick Referral Club is a referral rewards program for Briick tradies and service provider members. Eligible participants who refer strata managers, facility managers, or property managers (“Referred Clients”) that sign a service agreement with Briick will receive a credit equal to 2% of Briick’s net revenue from that Referred Client, calculated after direct expenses are covered, for up to six (6) months from the contract start date. Credits can be redeemed exclusively for access to Briick’s AI agent and tools, have no cash value, and are non-transferable. Briick reserves the right to modify, suspend, or discontinue the program at any time without notice, and to withhold credits in cases of non-payment, contract cancellation, or breach of these Terms.
3. Eligibility and Legal Capacity
3.1 Acceptance: To access and use the Briick marketplace power by AI, including receiving job referrals, you must first accept these Terms. You accept the Terms by:
Creating a Briick profile; and
Clicking to accept or agree to the Terms when prompted.
You may not use the Briick Platform if:
You are not legally able to enter into a binding agreement; or
You are otherwise prohibited from entering into contracts under applicable law.
If either of the above applies to you, you must not use the Briick Platform. By accepting these Terms, you confirm that you have read and understood them, that the Terms are fair and reasonable, and that you are entering into this agreement willingly and without pressure. If you are unsure about any part of these Terms, you should seek independent legal advice.
3.2 Eligibility Requirements: To be eligible to use our Platform, you must:
Be eighteen (18) years of age or older.
Have the right, authority, and capacity to enter into these Terms and commit to abide by all of the Terms.
Have provided complete, accurate, and current personal information and other account details when registering with us.
If you are a Service Requester, have the authority to act on behalf of the property owner, tenant, or relevant entity in relation to the maintenance request.
If you are a Service Provider, you must hold all legally required insurance, certifications, and/or licenses necessary to perform your services in Australia or New Zealand, as applicable, including but not limited to public liability insurance, professional indemnity insurance (if relevant to your trade), and where applicable, workers' compensation insurance for any employees you engage. You are solely responsible for ensuring you comply with all relevant WHS/OHS Laws and any other safety or "saving" laws applicable to your trade and work practices. Briick may verify these credentials and may suspend or remove any membership accounts that fail to comply.
Service Providers and Briick members must submit proof of required insurance (public liability, professional indemnity if relevant, and workers’ compensation if applicable) to Briick at registration and annually thereafter. Failure to provide valid documentation may result in suspension or removal from the Platform.
3.3 No Principal Contractor Relationship : Briick is a digital platform and marketplace that facilitates invoicing and payment communication between Briick members and Service Requesters. As a Briick member, you acknowledge and agree that:
Briick acts solely as a facilitator for invoicing and payment tracking in relation to work orders. Briick is not a principal contractor, employer, or subcontractor, nor does it engage Service Providers to perform services on its behalf.
The contractual relationship for the delivery of maintenance or repair services exists only directly between you (the Service Provider and Briick member) and the Service Requester (e.g., property manager, landlord, or similar party).
Briick issues invoices to the Service Requester on behalf of thBriick member as part of the platform’s service facilitation. Briick collects funds from Service Requesters and facilitates the disbursement to Briick member, less applicable fees. Briick does not operate a client trust account and does not hold funds on behalf of Users in a fiduciary capacity. Once payment is confirmed, the net amount—less applicable service or success fees—is released to the Briick member.
You, as the Briick member, remain solely responsible for the performance and delivery of all services, including but not limited to service quality, timelines, warranties, and any liabilities arising from the job.
You are solely responsible for your own tax obligations (including GST if applicable), superannuation, insurance (e.g., public liability, professional indemnity, workers' compensation where required for your own employees or subcontractors), and all other compliance obligations under the laws of your operating country (Australia or New Zealand), including all WHS/OHS Laws and any other relevant safety or "saving" laws.
Your relationship with Briick is that of an independent user of the Platform. Nothing in these Terms creates an employment, agency, partnership, joint venture, or principal-contractor relationship between you and Briick.
Briick does not provide or guarantee the provision of any services and is not liable for any performance, defect, or safety issues arising from those services.
Briick Collect, if selected, enables Briick to send automated payment reminders to the Service Requester on your behalf. This service is only applied to jobs where you have expressly activated the feature. For all other jobs, you are solely responsible for managing payment collection.
Nothing in these Terms shall be construed as Briick exercising control over how Service Providers ( or Briick members) perform their work, set their prices, or manage their business. Briick members are solely responsible for determining how to carry out their services. Briick does not direct, supervise, or control Service Providers’ work.
4. Booking system and facilitation role
4.1 Job Request Process: To request maintenance services through Briick, Service Requesters has to sign up on Briick. Service Requesters are welcome to nominate preferred Briick members. If their preferred Briick member isn’t available, Briick may suggest a suitable alternative. When a job is submitted, Briick will share the relevant details such as job location, timing, scope of work, and property access contact details (e.g., tenant contact number) with suitable Briick member on the Platform. Submitting false or speculative jobs is prohibited. Misuse may result in suspension or loss of Platform access. Briick may update or change Platform features at any time, at its sole discretion.
4.2 Briick's Facilitation Role: Briick operates solely as a third-party facilitator. Briick does not guarantee the availability, pricing, or performance of any Service Provider and is explicitly NOT a party to the contract for services between Users. Once quotes are submitted and a Briick member is selected, Briick’s system supports scheduling and coordination of the work order. While Briick facilitates the booking process, we do not guarantee that the selected Briick member will accept the job, nor that the Service Requester will proceed with the selected Briick member.
4.3 Quality Focus: Briick prioritises quality over quantity. Our marketplace is designed for professionals who take pride in their craft and want to grow a reputation for dependable, high-quality work. We do not cater to price-sensitive or bargain-hunting clients.
4.4 Direct Contractual Relationship: All Briick Users acknowledge that any contractual relationship, negotiation, or agreement for services performed is solely and directly between the Service Requester and the Service Provider. Briick is not a party to such agreements, nor is it responsible for their enforcement, terms, or outcomes. Briick recommends that Service Requesters and Briick members use a written contract for each job. Briick will provide a template agreement for Users to adopt, but Users are solely responsible for finalising and executing their own contracts. Briick is not a party to any contract between Users.
4.5 User Independence: Briick members are independent professionals and are not employees, agents, partners, or joint venturers of Briick. As such, Briick is not liable for their behaviour, performance, acts, or omissions. However, if a User has concerns about the conduct of another User, they may contact us. We will review the matter and, where appropriate, take further action, which may include raising the issue with the relevant User or removing them from the Briick Platform.
4.6 Account Security: All Users, including Briick members, are strictly prohibited from sharing their password with any third party and are responsible for maintaining its confidentiality. Briick will never request passwords or other sensitive information via email. If any User suspects unauthorised use of their account or access to their password, Briick recommends that they immediately change their password and notify us. Users are responsible for all unauthorised use of their service account by any party who gains access to it, whether directly or indirectly.
4.7 Account Closure: Users may close their service account at any time; however, they will remain responsible for any obligations related to their account even after its closure. Certain sections of these Terms and Conditions, including Copyright and Intellectual Property, Disclaimers, Exclusions and Limitation of Liability, and Disputes, will continue to apply even after their account has been closed.
5. Maintenance Services and User Obligations
5.1 Platform as Facilitator: Briick operates the Platform solely as a third-party facilitator for Maintenance Services, providing a system for Service Requesters to connect with independent tradespeople and service providers (“Briick member”). Briick is not acting as an agent, broker, principal contractor, or employer for either the Service Requester or the Briick member. Any engagement with a Briick member through the Briick Platform is at the Service Requester's own discretion and risk. While we use our best efforts to monitor the quality and professionalism of Service Providers (“Briick members”) on our Platform, Briick does not guarantee the safety, condition, accuracy, quality, or outcome of the services provided by Service Providers. Any concerns about the conduct or performance of a Service Provider should be reported to Briick, and we will review the matter and follow up where appropriate. All job bookings are subject to Briick member availability. Briick members warrant that all services supplied comply with the Australian Consumer Law (ACL) or New Zealand Consumer Guarantees Act (CGA), as applicable. Briick is not responsible for ensuring compliance with these laws by Briick members.
5.2 Right to Use: Subject to compliance with these Terms, Briick grants Users a non-exclusive, revocable, and non-transferable right to access and use the Platform solely for the purpose of accessing and using the Services as intended.
5.3 Restrictions on Use: When using the Services, Users agree and acknowledge that:
All requests, quotations, or communications made through Briick must be made in good faith.
All requests, communications, emails, and correspondence made through or on the Platform, or directed to Users, must not contain offensive, insulting, defamatory, or inappropriate language. Briick reserves the right to determine what constitutes such language and may take action against the responsible User, including suspension, deactivation, or permanent banning from the site.
Users may not use the Platform or Services for any unlawful purpose.
Users must not damage, interfere with, or harm the Platform or Services, or any network, or system underlying or connected to them, or attempt to do so.
Users may not use a robot, spider, scraper, or other automated means to access or use the Platform, Services, or information featured on the Platform for any purpose.
All tax obligations (including income tax, GST/VAT) are the sole responsibility of the respective Users (Service Providers and Service Requesters) as determined by applicable tax laws in Australia and New Zealand.
5.4 Account Maintenance: To access the Briick service, Users must maintain an active Briick account.
5.5 Briick members Performance and Reviews: Briick members acknowledge that eligibility for future job referrals may be impacted by performance history, including the quality of work and reviews received on prior Briick jobs. Negative reviews may limit a Briick member’s ability to be selected for new job opportunities. To mitigate risks related to tradie quality, Service Requesters are encouraged to provide clear feedback and ratings for each job completed. Briick use this feedback to maintain a quality marketplace and may blacklist or scorecard low-performing Service Providers.
5.6 Quote Requirements: Briick members agree to provide quotes that are accurate, complete, and include all relevant service details and payment terms. Quotes must be submitted to Briick and in local currency (AUD or NZD). If GST-registered, you must clearly include GST in your pricing.
5.7 Job Completion and Reassignment: If you are unable to complete a job due to availability, resources, or skills, you agree to notify both Briick and the Service Requester promptly. Jobs must not be reassigned without prior approval from Briick and the Service Requester.
5.8 Fee Evasion: You agree that you will not attempt to avoid paying agreed fees to Briick. Briick reserves the right to suspend or terminate your account for any form of fee evasion or misuse.
5.9 Review Manipulation: You may not threaten, pressure, or coerce any Briick team member or User into changing a review. If you believe a review is unfair or defamatory, contact Briick at hello@briick.com. We may investigate and take appropriate action.
5.10 Legacy memberships: If you have a Briick (or Your Property Buddies) Legacy membership, you must pay the fees agreed upon in your direct communication with Briick, whether by email or contract. This may include success fees where applicable. Legacy memberships and their durations are at the discretion of Briick.
5.11 Automatic Renewal: You acknowledge that your Briick membership will automatically renew at the end of the initial term for the same renewal period unless you cancel it before the renewal date. We will send a renewal reminder at least 7 days prior to the renewal date. You may cancel your prepaid membership through the Briick "Settings" section or by emailing hello@briick.com. Briick will not be liable for any losses or costs incurred due to your failure to update or cancel your paid membership before the renewal date. Briick memberships must be paid monthly in advance for the duration of the membership term and any renewal term.
5.12 Early Termination Fee: If you cancel your Briick membership early, we may charge you an early termination fee equal to the membership fees payable for the remainder of the term. This fee will be due immediately upon cancellation.
5.13 Non-Refundable memberships: All membership Plans are non-refundable once paid. Unless cancelled before the renewal date, memberships automatically renew for the same term. It is the User's responsibility to cancel in advance if they do not wish to be charged. Briick is not liable for missed cancellation requests.
5.14 Debt Recovery: Briick reserves the right to take action against you to recover outstanding debt, including engaging debt collection agents, registering the debt with a credit bureau such as Equifax, and/or instituting legal proceedings against you to recover overdue payments. You are liable for all expenses (including but not limited to court costs, legal fees, collection agency fees, and a $95.00 administrative fee) that Briick incurs in collecting that debt.
5.15 Briick Fees as Business Expense: All fees charged by Briick are to be considered a cost of doing business and are not to be passed on directly to Service Requesters through the quote as an itemised charge. Briick is a means of marketing a business and should be treated as such in regards to fees. Directly charging the fee through an invoice may result in the Briick member's account being terminated.
5.16 Post-Termination Fees: In the event that you terminate your Briick account, all fees remain payable. This applies to Success Fees that are generated after account termination but are the result of jobs served through Briick before the account was terminated.
5.17 Credit/Debit Card Services: Briick members are required to provide a valid credit or debit card for membership payments. You can contact us by email at hello@briick.com regarding any credit or debit card issues or questions. All fees are in Australian dollars and agreed at registration. Subscriptions must be paid in advance for the initial term or any renewal term. Payment will be automatically processed on the renewal date of your membership. If payment cannot be processed, we will attempt to retry once. If the second attempt also fails, your membership will be suspended, and your profile will be closed. If you have any questions about a charge on your credit or debit card, you agree to contact us by email at hello@briick.com.
5.18 Invoice Payment Terms: All Users agree to pay Briick invoices, ,membership charges, and applicable fees within the payment terms stated on the invoice. If your account has an overdue invoice, your access to the Platform may be automatically restricted. Past due balances may incur a finance charge of 1.5% per month. You agree to receive all invoices via email, sent to the address you have provided. It is your responsibility to ensure that this email address is valid and functioning correctly.
5.19 External Job Use: Briick members may use selected features of the Platform (such as Briick Collect) to support their own clients, even where the job did not originate through the Briick platform. These features are optional and subject to plan limits.
6. Platform Fees and Payouts
For completed work orders, Briick prepares and issues invoices to the Briick members on behalf of the Briick members as part of its platform services. Payment is collected by Briick in its capacity as a disclosed agent for the Briick member. Once the Service Requester confirms completion and payment is received, Briick facilitates the disbursement of the net amount to the Briick member, less any applicable platform fees.
6.1 Fraud Prevention: While Briick has systems in place to reduce the risk of credit and debit card fraud. Briick is not liable for any loss resulting from fraudulent activity initiated by third parties. In some cases, legitimate transactions may be blocked by our fraud prevention systems. If this occurs, an alternative payment method may be required.
6.2 Authorised Registration: You must have proper authority to create a Briick account on behalf of a company, business, or individual. Unauthorised registration is considered fraudulent behaviour and may lead to fines, penalties, or referral to law enforcement.
6.3 Payment Processing: For Briick member payments, Briick uses Stripe to securely process your credit or debit card details. By using the Platform, you authorise Briick to charge your card via Stripe for applicable fees. Fees will be charged on the invoice due date, and failed transactions may be retried at a later time.
6.4 Unpaid Invoices: Unpaid memberships or platform fees may result in restricted account access or service suspension. If required, Briick reserves the right to refer unpaid balances to a debt collection agency, and any recovery costs may be passed on to the User.
6.5 Service Fee: Briick charges a service fee on every completed and paid work order processed through the Platform. This fee covers the core features you use on Briick, including issuing invoices on your behalf, managing payment collection from the Service Requester, tracking payment status, and providing tools such as your job board, account dashboard, and support services. The service fee is calculated as a percentage of the total job value and is automatically deducted from the amount paid to the Briick member once the job is marked complete and paid. For work orders with a value of $5,000 or less, the service fee is 2.9%. For work orders above $5,000, the fee is reduced to 2.2%. These fees are not invoiced separately, they are reflected in the transaction summary available in your account.
6.6 Success Fee: A success fee applies when a Briick member wins work from a Briick Service Requester (such as a Property Manager or landlord) who was introduced through Briick. The success fee is charged only when the Briick member accepts the job, completes the work, and payment is received. The fee is 8% of the total job value and is automatically deducted at the time of payout, in addition to the standard service fee.
Briick members will not be charged a success fee for work from a Service Requester they personally invited to Briick, or where the Service Requester registered via the Briick member’s invitation link. Meaning that unless this invitation can be verified through platform records, any job received from a Briick-connected Service Requester will be subject to the 8% success fee.
6.7 Payment Issues: For any credit or debit card issues related to Briick's fees, Users agree to immediately contact us at hello@briick.com.
7. Provision of Information
7.1 Contact Consent: By providing your contact information to Briick, you expressly consent to being contacted by us using any of the contact details you have provided. For more information on how we use your data, please refer to our Privacy Policy.
7.2 Accuracy of Information and Indemnification: You agree that all information you provide will be accurate, current, and correct. If you provide any information that is inaccurate, untrue, or false—or if Briick has reasonable grounds to suspect so—Briick reserves the right to deny you access to the Briick Services or Platform, either in part or in full, now or in the future. Providing false information, including but not limited to name, phone number, address, or email address, is considered fraudulent and a serious violation. Such actions may cause financial and reputational harm to Briick or other Users, leading to wasted time, effort, and expenses in responding to and addressing false information and requests. Additionally, it may result in regulatory fines and penalties. Accordingly, if you knowingly submit false information—including using another person's details, a fictitious name, or random contact information—you agree to fully indemnify and be liable to Briick and any affected User for any resulting loss, including reasonable legal fees, costs, and expenses.
7.3 Data Protection & Compliance: Briick collects and processes personal data in accordance with the Australian Privacy Act 1988 (Cth), the New Zealand Privacy Act 2020, and GDPR where applicable. Users consent to data processing for service facilitation and marketing. For more details, see our Privacy Policy.
8. Intellectual Property
8.1 Licence to Use Platform: We grant you a limited, revocable, and non-exclusive licence to use the Platform in accordance with these Terms.
8.2 Ownership of Intellectual Property: You agree that title to, and all intellectual property rights in, the Platform and all text, reviews, feedback, graphics, logos, button icons, images, audio clips, software, mobile applications, and all underlying systems are the property of Briick (and/or our licensors). Nothing in these Terms transfers that ownership, and you agree not to dispute our ownership of such items at any time.
8.3 User Data Licence: You grant us a worldwide, non-exclusive, fully paid-up, transferable, perpetual, irrevocable, sub-licensable, licence to use, store, copy, modify, translate, make available, and communicate the Data for any purpose connected with our business, including the exercise of our rights and performance of our obligations under these Terms, providing the Platform and Services, and for marketing purposes.
8.4 Restrictions on Reproduction: You may not, without our prior written permission, in any form or by any means:
Adopt, reproduce, copy, store, distribute, print, display, perform, publish, or create derivative works from any part of the Platform or Mobile Application; or
Commercialise, copy, or on-sell any information or items obtained from any part of the Platform or Mobile Application except to the extent permitted by these Terms.
8.5 Copyright and Intellectual Property Protection: The entire contents and design of the Briick Platform, including all text, images, and audio and video files, are proprietary to us and protected by copyright laws. Your use of the Briick Platform is for your personal, non-commercial use. You may not reproduce, modify, copy, distribute, transmit, communicate, display, publish, or use any material contained in the Briick Platform without our express prior written permission. You acknowledge that any breach by you of this paragraph may cause damage to us which cannot adequately be remedied by damages, and that if you breach or act in a way which threatens to breach this paragraph, we may seek injunctive relief against you.
8.6 User Contributions: If, during your use of the Briick Platform, you share or contribute any ideas, feedback, methods, or improvements—and they are not already owned by us—you grant Briick a worldwide, non-exclusive, fully paid-up, transferable, perpetual, and irrevocable licence to use them in any way related to the development and operation of the Platform. This includes any know-how or techniques discovered or applied by Briick while providing the service.
9. Disclaimers
9.1 General Disclaimer: You expressly understand and agree that your use of the Services is at your sole risk. The Platform and Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Briick disclaims and excludes all implied conditions or warranties, including, any warranties of merchantability, fitness for a particular purpose, and non-infringement. You are responsible for taking all precautions you believe necessary or advisable to protect you against any claim, damage, loss, or hazard that may arise by virtue of your use of the Briick Platform. Neither we nor anyone else involved in creating, producing, or delivering the Briick Platform, our newsletters, or the materials contained therein assumes any liability or responsibility for the accuracy, completeness, or usefulness of any information provided therein, nor, to the extent permitted by law, shall any of them be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your use of, or inability to use, the Briick Platform. You must not use any means of automatically searching or mining data from the Briick Platform or in any way interfere or attempt to interfere with the proper operation of the Briick Platform. You agree not to take any action that imposes an unreasonable burden on our infrastructure or otherwise tampers or interferes with the Briick Platform, our systems or data, or those of any third party via the Briick Platform.
9.2 Service Availability and Information Accuracy: Briick does not warrant that:
The Platform or Services provided will be uninterrupted, timely, secure, or error-free; or
That any information (including Feedback) provided on the Platform is error-free or reliable.
9.3 Networks: You acknowledge that the Briick Services and the Platform are provided over the Internet and mobile networks. We do not accept any responsibility for any inability to use the Platform, or any Services, that arises from an issue between you and your network or communication provider.
9.4 Advertisements: Responsibility for the content of advertisements appearing on the Platform (including hyperlinks to advertisers' own websites) rests solely with the advertisers. The placement of such advertisements on the Platform does not constitute Briick's recommendation or endorsement of the advertised product or service. Each advertiser is solely responsible for any representation made in connection with its advertisement.
9.5 User Vetting and Verification: While Briick conducts checks and vetting processes before accepting Users onto the Platform, we do not guarantee and cannot independently verify on an ongoing basis that all Users are appropriately licensed, insured, or free from bankruptcy, civil claims, or criminal proceedings. Briick relies on the accuracy of the information provided by Users and cannot be held responsible if any information is false, misleading, or incomplete at the time of registration, during their membership, or thereafter. If we are notified by other Briick Users that a User has provided false or misleading information—such as fake documents, invalid licenses, or inaccurate insurance status—or has engaged in concerning conduct, we will take the matter seriously and may investigate, suspend, or permanently remove the User from the Platform.
9.6 User Misconduct: Briick is not responsible or liable for any misconduct by its Users, including those who register under false pretences or attempt to commit fraud. If you become aware of any User engaging in misconduct or violating our Terms and Conditions, we encourage you to inform us. Reports will be handled confidentially, and Briick will take the necessary action to protect the integrity of our marketplace from untrustworthy Users.
9.7 Australian and New Zealand Consumer Law: Nothing in these Terms excludes, restricts, or modifies rights under the Australian Consumer Law (ACL) or the New Zealand Fair Trading Act 1986 that cannot lawfully be excluded, restricted, or modified. However, as Briick is a marketplace facilitator and not the direct provider of maintenance or repair services, Users agree that any claims regarding service quality, delays, damages, or disputes related to the performance of services must be directed solely at the Service Provider (for Service Requesters) or Service Requester (for Service Providers) and not at Briick.
10. Exclusions and Limitation of Liability
10.1 Exclusion of Liability for User Interactions: To the maximum extent permitted by law, Briick is not responsible for any disputes, damages, or losses resulting from interactions or direct agreements between Users. All contracts, payments, and service agreements are made directly between Users, and Briick has no involvement, liability, or control over these agreements or the performance of services. Briick makes no warranties, representations, or guarantees and excludes all liability in relation to services provided by Service Providers, including but not limited to:
The content, safety, description, worthiness, quality, or legality of the trade services listed on the Platform.
The accuracy or truthfulness of requests or quotations.
Whether services will meet a User's requirements or expectations.
The ability of Service Providers to complete and/or Service Requesters to pay for a service or job requested.
10.2 General Limitation of Liability: To the maximum extent permitted by law, Briick excludes all liability and responsibility to you or any other person in connection with these Terms, the Services, or the Platform, regardless of whether such liability arises in contract, tort (including negligence), equity, breach of statutory duty, or otherwise. Briick will not be liable for any loss or damage, whether direct or indirect, including but not limited to loss of profits, loss of data, loss of business, general or special damages, and consequential or incidental loss.
10.3 Indemnification: You agree to release, indemnify, and hold Briick harmless from and against all claims, actions, costs (including legal fees and expenses), losses, proceedings, damages, liabilities, or demands suffered or incurred by Briick arising out of or in connection with:
Your failure to comply with these Terms.
Your failure to complete a transaction (as a Briick member or Service Requester).
Your use of Briick's customer ratings (including any feedback you provide).
Any content, request, or item you submit, post, transmit, or make available through the Services.
Any dispute or claim arising from the services provided by a Service Provider to a Service Requester, or vice versa, where Briick acted solely as a facilitator.
Your failure to comply with any applicable WHS/OHS Laws or other safety regulations.
11. Cancellation and Termination
11.1 User Account Cancellation: You are entitled to cancel your User account at any time. You may cancel your account by following the prompts when you are logged into your account through the Platform. Cancellation of a Briick membership will not be effective until the end of the current subscription term.
11.2 Briick's Right to Terminate: We may terminate your account on written notice to you at any time without giving any reason. Such termination will be effective at the time we elect (which may be immediately).
11.3 Remedies for Breach: Without limiting any other rights and remedies available to Briick, if you breach these Terms or where Briick considers in its sole discretion it appropriate, Briick may limit your activities on the Platform, remove your match requests or account details, warn other Users of your actions, issue a warning to you, suspend or terminate your account, or refuse to provide our Services to you.
11.4 Effect of Cancellation or Termination: If your account is cancelled or terminated, all of your rights granted under these Terms will immediately come to an end (except to the extent that it is necessary for them to continue in respect of our ongoing storage of Data up to the date of permanent deletion). We are not liable for any loss following, or as a result of, cancellation or termination of your account.
12. Disputes
12.1 General: Any disputes between you and Briick will be discussed in good faith with a view to resolving the dispute. Briick may, at its sole discretion, act as a neutral facilitator in disputes between Users without assuming any liability for the outcome or the underlying services. This does not obligate Briick to mediate or resolve any dispute.
13. General Provisions
13.1 No Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.
13.2 Severability: If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, the part or provision is deemed to be modified to the extent required to make it valid and enforceable. If this is not possible, the provision must be treated as severed, and the remaining Terms will remain in full force.
13.3 Force Majeure: We are not liable to you for any failure to perform our obligations under these Terms if the failure is caused by circumstances beyond our reasonable control, including natural disasters, pandemics, system failures, or government restrictions.
13.4 Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any related or successor entity, including one that acquires part or all of our business.
13.5 Governing Law: These Terms are governed by the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria in relation to any dispute arising under or in connection with these Terms.
14. Legal Protections and Limitations
14.1 Safe Harbor for Copyright Content: Briick has implemented a designated agent process under the Copyright Regulations 1969 (Cth) to limit liability for certain copyright infringement claims. Notices of claimed infringement should be directed to: Email: hello@briick.com Subject: Copyright Notice
14.2 Third-Party Rights: The Indemnification and Limitation of Liability clauses in these Terms also apply to our officers, employees, contractors, and service providers. These parties may enforce these protections directly against you.
14.3 Liability Cap: To the extent permitted by law, Briick’s total liability to you for any claim under these Terms is limited to the greater of: (a) AUD $200; or (b) the total subscription fees paid by you to Briick in the 12 months prior to the event giving rise to the claim.
15. Communications and Marketing
15.1 Marketing Communications: By creating an account on the Briick Platform, you agree to receive transactional and promotional emails from us. These may include platform updates, new features, offers, or other relevant information. You can opt out of promotional emails at any time by clicking "unsubscribe" in the email or contacting us. You will continue to receive essential account-related communications even after unsubscribing.
15.2 No Professional Advice: All content on the Briick Platform (including blogs, case studies, and newsletters) is for general information only and is not legal, financial, or professional advice. You should seek independent advice before relying on any such content. We do not guarantee its completeness, accuracy, or suitability for your circumstances.
Last updated on 5 June 2025.