Stop losing revenue every time a patient cancels
Backfill every cancelled appointment from the waitlist before the slot goes cold.
Briick reads every cancellation from your PMS, ranks the waitlist by appointment fit and clinician preference, and contacts patients across voice, SMS, and WhatsApp until the slot is filled. Clinical prep routes to the clinician for sign-off. Reception picks up a full diary, not a chase list.
Cancellation detected in the PMS
Briick reads the cancellation from your PMS the moment it happens, whether it comes through the front desk, an online booking platform, a patient SMS, or a call handled by the 24/7 receptionist automation. The clock starts on filling the slot in seconds, not the next day.
Waitlist ranked automatically
An AI agent ranks eligible patients on the waitlist by appointment type match, clinician preference, waitlist position, and any urgency notes from reception. The shortlist reflects the rules your practice already uses, applied consistently every time.
Patients contacted in their preferred channel
Briick reaches out across the patient's preferred channel (voice, SMS, or WhatsApp) with the slot details and a one-tap confirmation. Multiple patients can be offered the slot in parallel if the cadence rules allow, with the first confirmation winning.
Slot booked and PMS updated instantly
The first confirmed patient gets the slot. Briick writes the booking back into your PMS, cancels the outstanding outreach to other waitlist patients, and sends confirmation and prep information to the newly booked patient.
Automation works with
Before Briick
Leads slip through while your team is busy
Cancellations leave empty slots that the front desk can't fill in time
The waitlist sits in a spreadsheet or PMS field, called manually when someone has a moment
Cancellations that happen after hours become tomorrow's empty diary slots
Reception spends the day playing phone tag with waitlist patients between walk-ins
Clinicians see empty slots on the diary even though patients are waiting for one
After Briick
Every lead gets a response in minutes, automatically
Every cancellation triggers waitlist outreach within seconds of the slot opening
The waitlist is ranked automatically by appointment fit, clinician preference, and urgency
After-hours and weekend cancellations get refilled overnight without staff involvement
Reception focuses on the patients in front of them, not phone tag with the waitlist
Clinicians walk into full diaries with the audit trail of every replacement booked
How it works. Set up once. Runs forever.
Connect your PMS and waitlist source
Briick connects to your PMS (Cliniko, Best Practice, Medical Director, Genie, Halaxy) and reads the waitlist your practice already keeps. If the waitlist lives in a spreadsheet, HotDoc, Healthengine, or HealthShare, it connects via import or webhook. No rebuild of your existing waitlist logic.
Set the ranking rules for your waitlist
Define what counts as a good match: appointment type, appointment length, clinician preference, waitlist position, urgency flags from reception, and any VIP or priority markers. The ranking runs on these rules consistently every time.
Set the channel and cadence rules
Decide when SMS versus voice versus WhatsApp. Decide how long to wait for confirmation before offering to the next patient. Decide whether to offer the slot to one patient at a time or in parallel to the top three. Rules can be adjusted by voice through Briicky once live.
Define the clinical handoff rules
Appointment types that need clinician review before the slot confirms are flagged at setup. The default rule is that anything clinically sensitive (procedures, imaging, medication reviews) waits for clinician sign-off. Everything else runs on its own.
Ready to put AI agents to work in your business?
FAQs
Answers to the questions we hear most.
Ranking runs on your rules. Appointment type match comes first (a fifteen-minute standard consult only offers to patients waiting for a fifteen-minute standard consult). Then clinician preference, waitlist position, urgency notes from reception, and any VIP or priority markers you've set. The order is transparent and can be adjusted by voice through Briicky once live.
Yes. Any appointment type or specific slot can be flagged as clinician-approval-required. When one of those slots opens, the shortlist is sent to the clinician for sign-off before the outreach starts, or the clinician can pre-authorise a specific set of patients from the waitlist. The default rule is that anything clinically sensitive waits for approval.
Briick reads waitlists from Cliniko, Best Practice, Medical Director, Genie, and Halaxy directly. If your waitlist lives in a spreadsheet, a Google Sheet, or a separate booking platform (HotDoc, Healthengine, HealthShare), it connects via import or webhook. Existing waitlist logic stays, no rebuild. For a comparison of how different AI receptionists handle PMS integration across the AU market, see our roundup of the seven best AI receptionists for Australian healthcare practices in 2026.
The slot goes back into the standard availability pool after the waitlist has been worked through, and reception is notified with a summary of who was contacted and why the slot didn't fill. Common reasons (no matching appointment type, contact-time-of-day preference, clinician preference mismatch) are logged so waitlist quality improves over time.
