AI Agents for Hotels & Hospitality
AI agents that handle every guest, every booking, every channel
Answer every booking enquiry. Confirm every reservation. Handle every guest message. Briick covers your inbound 24/7 across voice, SMS, email, and WhatsApp. Your team handles the moments that matter.
The work that pulls your team off the floor, handled. Booking enquiries. Reservation changes. Guest requests. Briick answers every one across every channel. Your team stays on the floor with the guests in front of them.
Answer every booking. Confirm every reservation.
Front desk overflow, covered.
After-hours bookings answered the moment they land.
Pre-arrival, post-stay, and guest retention, automated.
AI for inbound calls. Answers every call in your brand voice, qualifies leads, and supports customers 24/7. Never miss a call again.
AI voice agent for outreach. Calls new leads in under 5 minutes, runs follow-up sequences, and books appointments straight into your calendar.
AI for WhatsApp Business. Handles voice notes, text, and image messages 24/7. Your customers chat where they already are. You don't have to.
AI for SMS.Replies in seconds, qualifies leads, books appointments, and handles reschedules. The 98% open rate channel, on autopilot.
AI for customer service email. Handles repetitive support tickets and lead emails 24/7. Tags, sorts, and replies in your brand voice. Escalates to a human only when it matters.
Listen to Live Calls. Voice AI answers calls, books jobs, handles maintenance, and logs every detail in your CRM.
Outbound Call to Rylie Grenfell.
Briick AI’s generated voice handles outbound calls to schedule jobs and service appointments.
How it works.
Every agent runs through four sprints - design, build, launch, tune. How long each sprint takes depends on the agent and the team. Simple agents move fast. Complex agents go deep. Either way, the method is the same.
Sprint #1
Design
We sit with your team and scope the agent. What it does. What it has access to. What gets handed off to humans.
Sprint #2
Build
We configure the agent to your policies. Connect it to your CRM, calendar, phone system, or whichever tools it needs. Run it through your real scenarios.
Sprint #3
Launch
The agent goes live in production. Briicky picks up the controls. You see what's happening across every channel.
Sprint #4
Tune
We review what the agent handled, sharpen what's working, fix what's not. By the end of Sprint 4, the agent runs itself - and we move to your next one
FAQ. Common questions about AI for hotels and hospitality
Briick is an AI agent platform for hotels and premium hospitality brands. It answers every booking enquiry, confirms reservations, handles guest messages, and runs follow-ups across voice, SMS, email, and WhatsApp 24/7. Hotels, resorts, day spas, retreats, wellness centres, and high-end member brands use Briick to handle the inbound noise so their teams stay focused on the guest experience.
Yes. Briick answers calls and messages, checks your PMS or scheduling system for availability, and books the reservation or appointment straight in. It works for hotel rooms, spa treatments, gym class bookings, personal training sessions, and restaurant reservations. Bookings happen 24/7 without your front desk being the bottleneck.
Yes. Briick connects to Cloudbeds, Mews, Opera, Little Hotelier, RMS, Mindbody, Booker, Zenoti, and 2000+ other tools via native integrations, Zapier, and Make. Most setups don't require changes to your existing stack.
Briick answers every call 24/7 in your brand voice. For routine enquiries (booking changes, amenities, directions), it handles them and updates your PMS. For genuine issues, it captures the context and routes to your on-call team. Your overnight staff isn't drowning. Your guests aren't waiting.
Yes. Every call, message, and interaction is recorded, stored, and encrypted to meet Australian, US, and EU data standards. SOC 2 Type II certification is in progress. Briick can be configured to your brand's specific data retention and access policies.
Briick is built for premium guest-experience businesses with high-touch service. Hotels (boutique, group, independent), resorts, day spas, wellness retreats, high-end gyms and fitness studios, member clubs, restaurants, and venues. If your guest experience matters and your team is being pulled off the floor to answer the phone, Briick is built for you.
Briick supports hotels and hospitality businesses in Australia, the United States, the United Kingdom, and New Zealand. Communications support 30+ languages. Each market's compliance requirements are built in.