A customer message comes in. The answer, booking change or follow-up should not depend on someone remembering it later. Briick builds AI agents for Melbourne service businesses to handle those repeatable steps across your tools. We're headquartered here, and your team keeps the decisions that need a person.
A customer asks a question. A booking changes. Someone replies, updates the record and tells the next person. We start with that back-and-forth and make the next action happen.
Show us a week of enquiries and booking changes. We look at where replies stall, what information the agent needs and which decisions should stay with your team.
You know what the agent will handle and what stays with your team.
We connect the agreed task to your inbox, calendar and CRM. Your team tests real customer examples, including a change of plan, a question the agent cannot answer and a request that needs approval.
Your team tests the handover before launch.
We watch the replies, handovers and records after launch. When your services, booking rules or volume change, we adjust the workflow with your team.
Ongoing support when the work changes.
“Briick saves us hours every week by handling repetitive follow-ups, helping our agents respond faster, nurture more leads, and close 27% more deals in Just 90 days!” — Joseph Sharpe
See what Briick can automate ↗“Briick has been a game changer. It handles the back and forth that used to eat most of our day. It allowed us to keep quality high even as our volume exploded. It's like magic, I wish I'd done this sooner.” — Sarah Hien Tran, Founder & CEO
Explore business workflows ↗Headquartered in Melbourne. Built with your team.
Yes. Melbourne is our headquarters. We work with your team to map the customer task, test real examples and decide when a person should take over.
Start where customer messages keep pulling people away: repeat questions, booking changes, follow-ups or CRM updates. We review one real workflow and pick a task with a clear owner and outcome.
We check the tools, connections and permissions during scoping. If a system cannot support a particular action, we design a clear handover instead of promising it will run automatically.
Your team supplies the rules and examples. We test ordinary and awkward requests, agree approval points and send exceptions to a person with the context they need.
Most Builds take 4–6 weeks from discovery to launch. We set review points in the scope, so your team can test the workflow before customers rely on it.
We monitor the workflow, handle issues and update it as your business changes. Your team can review what the agent did and ask for changes when the process no longer fits.
Yes. Melbourne is our headquarters. We work with your team to map the customer task, test real examples and decide when a person should take over.
Start where customer messages keep pulling people away: repeat questions, booking changes, follow-ups or CRM updates. We review one real workflow and pick a task with a clear owner and outcome.
We check the tools, connections and permissions during scoping. If a system cannot support a particular action, we design a clear handover instead of promising it will run automatically.
Your team supplies the rules and examples. We test ordinary and awkward requests, agree approval points and send exceptions to a person with the context they need.
Most Builds take 4–6 weeks from discovery to launch. We set review points in the scope, so your team can test the workflow before customers rely on it.
We monitor the workflow, handle issues and update it as your business changes. Your team can review what the agent did and ask for changes when the process no longer fits.
Bring a real enquiry, booking change or follow-up. We’ll show you which steps an agent can handle, where your team steps in and what a first build would involve.
Request a demo