Stop letting OTA messages stack up
Reply to every Booking.com, Expedia, and Airbnb message in your property's voice.
Briick captures every message from Booking.com, Expedia, Airbnb, and your other OTAs, replies in your property's voice with an AI agent, updates your PMS where the conversation requires it, and routes anything sensitive or complex to the front desk. Response time stays inside the platform's SLA on every channel.
OTA message arrives
A guest messages your property via Booking.com, Expedia, Airbnb, Vrbo, or another OTA. Briick captures the message instantly, with full booking context attached.
Intent and language detected
An AI agent identifies what the guest needs, whether that's a booking modification, a check-in question, an amenity query, or a complaint, and detects the language they're writing in.
Reply drafted in your property's voice
The agent drafts the reply in your property's tone, pulling from your knowledge base for accurate details on room types, amenities, policies, and local recommendations.
Message sent inside OTA SLA
The reply goes back through the OTA inbox within the platform's response-time scoring window. Your listing's response rate and visibility stay protected across every channel.
Automation works with
Before Briick
Leads slip through while your team is busy
OTA messages sit unanswered while the front desk handles arrivals and check-outs
Response time slips past the platform's SLA and listings drop in rankings
Replies sound generic because nobody has time to write each one properly
Guest messages in other languages get held up while someone finds help
The same five questions get answered manually a hundred times a week
After Briick
Every lead gets a response in minutes, automatically
Every OTA message answered inside the platform's response-time window
Listing response rates stay high and visibility holds across every channel
Replies sound like your property, with brand voice consistent on every message
Multilingual guests get a fluent reply in their own language
The front desk only sees the messages that actually need a person
How it works. Set up once. Runs forever.
Connect your OTA channels
Briick connects to Booking.com, Expedia, Airbnb, Vrbo, and your channel manager (SiteMinder, Cloudbeds, Little Hotelier, RMS, Mews), so every inbox lives in one place.
Load your property knowledge base
Room types, amenities, check-in policies, local recommendations, and FAQs are imported in plain text. The agent reads from it on every reply, and you can edit it yourself without raising a support ticket.
Set the brand voice
The agent is trained on your past OTA messages so it sounds like your property. Specific tones can be configured per channel if your Airbnb voice differs from your Booking.com voice.
Define the escalation lines
You decide what stays with the agent and what goes to the front desk. Complaints, refund requests, group bookings, and any policy-bending request can be escalated automatically. Once it's running, you can adjust the rules by voice through Briicky.
Ready to put AI agents to work in your business?
FAQs
Answers to the questions we hear most.
Briick connects to Booking.com, Expedia, Airbnb, Vrbo, and Agoda directly, and to most channel managers including SiteMinder, Cloudbeds, Little Hotelier, RMS, and Mews. If your stack isn't listed, Briick connects via API or webhook.
Every message triggers a reply within seconds, well inside Booking.com's 24-hour and Airbnb's 1-hour windows. The agent replies in your property's voice, so response speed and quality both stay high. Your listing's response score holds across every channel.
Genuine multilingual replies in the language the guest wrote in, including Mandarin, French, German, Spanish, Bahasa, Japanese, Korean, and most major languages. The tone and currency details translate properly. The agent writes a fresh reply in the target language using the meaning of the original message.
You set the rules. Complaints, refund requests, group bookings, and anything that bends a policy are routed to the front desk through Briicky with full conversation context. The front desk picks up where the agent left off, and the guest never repeats themselves.
