See what it does on your own front desk
24/7 AI receptionist for GP and allied health practices
Built for GP clinics, allied health, and specialist practices. An AI agent answers the phone in your practice's voice, books, reschedules, and cancels across voice, SMS, and web, and writes every change straight into Cliniko, Best Practice, Halaxy, or whichever system you run. Anything clinical routes to the right clinician, and your team sees every action it takes.
Patient calls or messages
A patient rings the clinic, sends an SMS, or asks through web chat. An AI agent answers on the first ring, day or night, in your practice's voice, and handles several conversations at once.
The request is understood
The agent works out what the patient needs: a new appointment, a reschedule, a cancellation, or a question. It checks the live diary and the right practitioner's availability.
Booking written to your PMS
The appointment is created, moved, or cancelled directly in Cliniko, Best Practice, Halaxy, or your system, so there is one source of truth and no double entry.
Clinical questions route to a person
Anything that touches clinical advice, results, or a complex case is handed to the right clinician with full context. You set the line between what the agent handles and what a person does.
Automation works with
Before Briick
Leads slip through while your team is busy
Calls go to voicemail when the front desk is slammed or after hours
Patients who can't get through book with another clinic
Bookings live in a second system and someone re-keys them into the PMS
Cancellations leave gaps in the diary that nobody fills in time
The phone pulls reception away from the patients in front of them
After Briick
Every lead gets a response in minutes, automatically
Every call answered on the first ring, day or night
Bookings, reschedules, and cancellations written straight into your PMS
Clinical questions routed to the right clinician with full context
Reception freed to focus on the patients in the room
Every action the agent takes logged for your team to see
By the numbers
Calls answered, day or night
Booked straight into your PMS
Prove the numbers before you commit
Works while you sleep
How it works. Set up once. Runs forever.
Connect your PMS and phone line
Briick reads and writes to Cliniko, Best Practice, Medical Director, Genie, or Halaxy, and sits on your existing phone number. You keep the systems you already run.
Set the lines the agent works within
You define what the agent can handle and exactly when it hands to a person. Booking rules, practitioner availability, and escalation triggers are yours to set and change.
Train it on your practice, in plain text
The knowledge base holds your services, practitioners, and policies in plain text you can read and edit yourself. The training data stays yours, inside your systems.
Run a 30-day pilot before you commit
Start with one workflow, baseline your numbers, and run the agent in parallel before it goes live on its own. A real person is on the other end when you need them. Once it's running, you can query past calls or make changes by voice through Briicky.
Ready to put AI agents to work in your business?
FAQs
Answers to the questions we hear most.
Briick reads and writes to Cliniko, Best Practice, Medical Director, Genie, and Halaxy, and connects to most others by API. The agent works inside your PMS so there is one source of truth and no second system to reconcile.
The agent handles operational communication: bookings, reminders, and general enquiries. Anything that touches clinical advice or results is routed to the right clinician for sign-off before it goes out. The clinician's name and oversight stays on it, the same as a receptionist drafting a recall for a clinician to approve.
Both depend on your practice: how your processes are documented, which PMS you run, and how your phones are set up. The best way to get a firm timeline and price is a short scoping call, where we map it to your booking volume and systems so you know what you're committing to before you start.
It will occasionally, like any front desk. The difference is that every action is logged and surfaced on a dashboard, so your team catches it and the rule that caused it gets updated. You can spot-check any call against the record at any time.
