AI automation agency for Auckland businesses

Get more work done. Spend less time chasing it.

Briick works with Auckland service businesses from our Melbourne headquarters. Bring us the enquiries, bookings or follow-ups your team keeps chasing. We map one workflow together online, build around your systems and agree the review points before it goes live.

Smartphone screen showing a chat interface where a user asks, 'Hey Briick, can you get Alex to find 5 new leads for Real Estate Agents?' and the response says, 'Absolutely, Rebecca! I've asked Alex to find 5 new leads for Real Estate Agents.' Next to the phone are interconnected logos for LinkedIn, HubSpot, WhatsApp, Briick, and other business tools, illustrating integration with Briick's AI chat.

Agents in channels where you need them most

Mobile screen showing Briick Voice AI app with a speech waveform and text asking to confirm property address.

AI for inbound calls. Answers every call in your brand voice, qualifies leads, and supports customers 24/7. Never miss a call again.

Mobile screen showing active Briick Voice AI app with text 'Am I speaking with Riley Grenfell?' above it and orange sound waves on each side.

AI voice agent for outreach. Calls new leads in under 5 minutes, runs follow-up sequences, and books appointments straight into your calendar.

AI for WhatsApp Business. Handles voice notes, text, and image messages 24/7. Your customers chat where they already are. You don't have to.

AI for SMS.Replies in seconds, qualifies leads, books appointments, and handles reschedules. The 98% open rate channel, on autopilot.

Email inbox interface showing sent messages with labels including Resolved, Escalated, Waiting response, Vendors, Files, and Marketing, with stars for favorites.

AI for customer service email. Handles repetitive support tickets and lead emails 24/7. Tags, sorts, and replies in your brand voice. Escalates to a human only when it matters.

How it works.

Every agent runs through four sprints - design, build, launch, tune. How long each sprint takes depends on the agent and the team. Simple agents move fast. Complex agents go deep. Either way, the method is the same.

Sprint #1
Identify
We find the work worth automating. Then define the agent: what it does, what it accesses, and when a human takes over.

Sprint #2
Build
We configure the agent to your policies. Connect it to your CRM, calendar, phone system, or whichever tools it needs. Run it through your real scenarios.

Sprint #3
Launch
The agent goes live in production. Briicky picks up the controls. You see what's happening across every channel.

Sprint #4
Optimise
We review what the agent handled, sharpen what's working, fix what's not. By the end of Sprint 4, the agent runs itself - and we move to your next one


FAQ. Questions about pricing and engagement with Briick

What does an Audit include?

A focused 1-2 week engagement where Briick reviews your operations end-to-end. You get a roadmap document with the specific agents worth building first, the integrations they'll need, and an estimate of the time and cost saved. No sales pitch attached - you can take the roadmap and execute it with us, with your own team, or with someone else.

How long does a Build engagement take?

Most Build engagements run 4–8 weeks from discovery to live agents. Timing depends on the number of agents, required integrations, and the quality of existing data and process documentation. Briick handles the build; your team provides context, reviews checkpoints and approves the output.

What's the difference between Build and Run?

Build is a fixed-scope project that delivers working AI agents inside your business. Run is an ongoing engagement where Briick operates and improves those agents, with Briicky coordinating the AI layer. Most customers start with Build and move to Run once the agents are proven.

Do you have fixed pricing or is everything custom?

Audits have fixed pricing based on business size. Builds have fixed pricing per agent or workflow. Run engagements are scoped per business based on the agents involved and the operations layer needed. We give you a price after we understand the scope, not before.

What kind of businesses work with Briick?

Service businesses across property, real estate, hotels and hospitality, healthcare, finance, and construction. Anywhere there's high-volume customer communication, document review, compliance checking, or operational coordination that an AI can handle alongside your team.

How does Briicky fit in?

@Briicky is your AI Chief of Staff. @Briicky is the easiest way to manage your AI agents and control your entire AI system through conversation.

Instead of logging into multiple dashboards and tools, you can orchestrate everything by simply talking to @Briicky, one smart manager who knows your business and coordinates everything for you. @Briicky becomes your interface to your whole AI system. You can talk to @Briicky, to get the right AI agent to do the work. Talk to @Briicky by voice or text on Slack, Microsoft Teams, WhatsApp, over the phone, or directly from the Briick dashboard.

Can I start with an Audit and upgrade later?

Yes. The Audit roadmap can become the scope for a Build engagement, and the Build can become the foundation for a Run engagement. Each step is a separate commitment, with no obligation to continue beyond the engagement you have approved.

What happens if my business doesn't fit?

If the Audit shows AI is not the right fit for your business right now, Briick will say so. The roadmap will identify what is worth automating, what should remain human-led, and what should wait. You keep the roadmap either way.

Be first to access Briick AI for property.

Get early access to AI that manages your customer service across voice, text, and email – limited spots available.

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Put AI to work. Clear work. Clear handovers. Less chasing.

Working remotely should still feel straightforward. You know who supplies access, who tests the agent and when we review it together. We start with one job your team can show us.

1. Identify

Show us the work that keeps coming back.

Bring recent enquiries or booking changes, the tools behind them and the rules your team follows. We map the task together online and agree what a first build should handle.

Share real examples
  • Walk through the task
  • Check access and tools
  • Find the waiting points
Choose one workflow
  • Agree the first job
  • Choose a clear result
  • Set review times

You leave with a scoped first step and a clear handover plan.

2. Build

Build it with your team, wherever they work.

We set up the agent around your questions, booking rules and connected tools. Your team tests actual examples online. We agree which requests the agent can finish and which it should pass on.

Use the systems you have
  • Set your rules
  • Check the connections
  • Move the work on
Test before launch
  • Test your examples
  • Keep approvals with people
  • Get your team ready

Your team approves the workflow before launch.

3. Optimise

Keep the workflow working from day one.

After launch, we monitor the workflow, handle issues and review changes with your team at agreed times. You know who to contact and what happens when the process needs adjusting.

Keep it running
  • Monitor the work
  • Handle exceptions
  • Support your team
Make it work better
  • Review the results
  • Refine the workflows
  • Plan what to automate next

Support that follows the agreed plan.

Less admin. More sales.

Lead follow-up · Sydney

Ray White

“Briick saves us hours every week by handling repetitive follow-ups, helping our agents respond faster, nurture more leads, and close 27% more deals in Just 90 days!” — Joseph Sharpe

See what Briick can automate ↗

Customer communication · Melbourne

GlamJet

“Briick has been a game changer. It handles the back and forth that used to eat most of our day. It allowed us to keep quality high even as our volume exploded. It's like magic, I wish I'd done this sooner.” — Sarah Hien Tran, Founder & CEO

Explore business workflows ↗

Working with Auckland teams remotely from Melbourne.

How remote delivery works.

Does Briick have an Auckland office?

No. Briick is headquartered in Melbourne and works remotely with Auckland teams. We agree review times, access and responsibilities before a build starts.

How does a remote build work?

We map one task with your team online, use real examples to set the rules, connect the tools it needs and test it together before launch. The scope names the reviews and handovers.

Can you use the tools we already have?

We check the actual systems, connections and permissions during scoping. If a tool cannot support an action, we say so and design a practical handover.

Will it follow the way we speak to customers?

Your team provides the questions, booking rules and examples. We test responses against those examples and agree when the agent should pass a conversation to a person.

Can we start with just one workflow?

Yes. One defined task is the best place to start. We agree what the agent will do, how your team will test it and how success will be measured before building more.

Who supports it after launch?

Briick can monitor and improve the workflow through a Run engagement. We agree the support process and review times with your team, including how issues and changes are raised.

Start with one Auckland workflow

Bring one real customer request and the tools your team uses to handle it. We’ll show you what an agent could do and how we would test it together.

Book a demo