Bring back every patient who is due for care
Recall every patient who is due for care, automatically.
Briick reads your recall and reminder lists from Cliniko, Best Practice, Medical Director, Genie, or Halaxy, and contacts every patient who is due across voice, SMS, and WhatsApp until they book or opt out. Preventive reminders run on their own. Clinically significant recalls route to the clinician for oversight, and every contact is logged against the patient record.
Due list read from your PMS
Briick reads the recall and reminder lists your practice already keeps in the PMS: patients due for care plan reviews, health assessments, chronic disease reviews, immunisations, cervical screening, and skin checks. The clinician stays the one who decides who is due and why.
Recalls and reminders separated
Preventive reminders for health maintenance run automatically. Clinically significant recalls, where a patient needs to return for a clinical reason, are flagged for clinician oversight before outreach starts. Your practice sets the line between the two.
Patients contacted in their channel
Briick reaches each patient across their preferred channel (voice, SMS, or WhatsApp) with a clear reason to book and a one-tap way to do it. Wording stays plain and never discloses clinical detail over an unconfirmed channel.
Booking written back to the PMS
When the patient books, the appointment is created directly in Cliniko, Best Practice, Medical Director, Genie, or Halaxy, the recall is marked actioned, and confirmation plus any prep information goes to the patient.
Automation works with
Before Briick
Leads slip through while your team is busy
Recalls and reminders get chased by hand whenever reception finds a spare moment
Patients due for preventive care slip through and only return when something is wrong
The recall list grows faster than the front desk can work through it
Follow-up is inconsistent, so some patients are contacted three times and others never
There is no clean audit trail of who was contacted, when, and why
After Briick
Every lead gets a response in minutes, automatically
Every patient due is contacted automatically until they book or opt out
Preventive reminders run on their own while recalls keep clinician oversight
The whole due list is worked every cycle, not just the names reception reaches
Contact follows one consistent cadence, with opt-outs honoured immediately
Every contact is logged against the patient record for a complete audit trail
By the numbers
Followed up until booked or opted out
Voice, SMS, and WhatsApp outreach
Prove the numbers before you commit
Works while you sleep
How it works. Set up once. Runs forever.
Connect your PMS and recall lists
Briick reads the recall and reminder lists you already keep in Cliniko, Best Practice, Medical Director, Genie, or Halaxy. Your existing recall logic stays exactly as it is, with no rebuild.
Set the recall and reminder rules
Decide which recall types run automatically and which wait for clinician oversight. Set the reason wording, the timing, and how many attempts before a patient is handed to reception. The clinician stays in control of clinically significant recalls.
Set the channel, cadence, and consent rules
Choose voice, SMS, or WhatsApp per recall type, how long to wait between attempts, and how opt-outs are handled. Consent and contact preferences are respected on every message. Rules can be adjusted by voice through Briicky once live.
Run a 30-day pilot before you commit
Start with one recall type, baseline how many patients you currently bring back, and run the automation in parallel before it goes live on its own. Once running, query any patient's contact history by voice through Briicky.
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FAQs
Answers to the questions we hear most.
A reminder is preventive, for health maintenance like screening, immunisations, or a care plan review, and it runs automatically. A recall is clinically significant, where a patient needs to return for a specific clinical reason, and it keeps clinician oversight before any outreach goes out. Your practice sets which types fall into each group.
Yes. The clinician and practice decide who is due and why, exactly as they do now. Briick runs the outreach and booking on top of your existing recall list. Clinically significant recalls are flagged for clinician sign-off before contact starts, so oversight stays with the clinician.
Messages state that the patient is due to book without disclosing clinical detail over an unconfirmed channel. Contact follows the patient's consent and channel preferences, opt-outs are honoured immediately, and every contact is logged against the record. Patient data stays inside your systems.
Briick reads recall and reminder lists from Cliniko, Best Practice, Medical Director, Genie, and Halaxy, and connects to most others by API. Bookings write straight back into the PMS so there is one source of truth and no second system to reconcile.
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