Stop running emergency triage from a personal mobile
Triage every maintenance call and escalate real emergencies instantly.
Your AI system answers tenant maintenance reports 24/7, classifies urgency against your rules, escalates genuine emergencies to the on-call manager or tradie, and logs everything else for business hours — so nobody runs triage from a personal mobile at 2am.
Tenant reports an issue
A tenant calls, texts, emails, or messages through your website at any hour. An AI agent answers immediately and starts capturing the report, whichever channel it arrives on.
AI agent captures the details
The AI agent confirms the property and unit, the issue, how long it's been happening, and when a tradie can access — the details your team currently extracts call by call.
Urgency is classified against your rules
The report is checked against your red-flag list: burst pipes, gas leaks, flooding, lockouts, break-ins. You define the rules in plain text and can change them any time.
Real emergencies escalate to a human instantly
Red-flag matters go straight to the on-call property manager or tradie by call and SMS, with the details already summarised. A human makes the dispatch decision every time.
Automation works with
Before Briick
Leads slip through while your team is busy
After-hours emergency calls go to a property manager's personal mobile
Genuine emergencies sit in voicemail next to routine repair requests
Triage depends on who answers, so urgency calls are inconsistent
Tenants call back repeatedly because nothing confirms their request was logged
Maintenance history is scattered across calls, texts, and inboxes
After Briick
Every lead gets a response in minutes, automatically
Every maintenance call is answered and captured, day or night
Genuine emergencies reach the on-call manager or tradie within minutes
Triage follows one consistent set of rules you define, on every call
Tenants get an SMS confirmation with a reference number, so repeat calls stop
Every request is logged against the property with a full record
How it works. Set up once. Runs forever.
Connect your channels and PM software
Link your phone line, email inbox, website, and messaging channels to Briick, alongside your property management platform, so reports land against the right property from day one.
Set your red-flag rules and on-call roster
Define what counts as an emergency, who is on call and when, and how escalation should run if the first contact doesn't answer. The rules sit in plain text your team can edit.
Your AI system runs triage around the clock
AI agents answer, capture, classify, and confirm every maintenance report 24/7, escalating red-flag matters to your roster and logging the rest for business hours.
Review the log and refine the rules
Every report, classification, and escalation sits in one log per property. Review what came in overnight, adjust the red-flag rules as you learn, and keep sign-off with your team.
Ready to put AI agents to work in your business?
FAQs
Answers to the questions we hear most.
You define the red flags. Burst pipes, gas leaks, flooding, lockouts, break-ins, and electrical hazards are the standard set, and you can add, remove, or reword the rules in plain text at any time. Anything matching a red flag escalates immediately; everything else is logged as routine with the urgency category you set.
Briick works alongside Australian property management platforms including PropertyMe, Console Cloud, and Property Tree. Where a direct integration isn't available, Briick can connect using either an API connection or MCP (Model Context Protocol), or deliver structured tickets to your PM inbox so requests still land against the right property.
The AI agent captures the property, the issue, and access details, then escalates straight to your on-call roster: a phone call to the rostered manager or tradie with the details already summarised, plus an SMS with the reference. If the first contact doesn't pick up, escalation moves to the next person on the roster. A human always makes the dispatch decision.
Our guide to the best AI tools for property management in 2026 compares Briick against the dedicated phone tools and enterprise platforms, including what each does well and where its ceiling sits. The honest summary: single-channel phone tools suit phone-only workloads, and Briick suits agencies that want calls, SMS, email, and web chat triaged as one workflow.
