AiDial vs Briick
AiDial vs Briick: an AI receptionist for your phones, or an AI workforce for the whole customer journey
AiDial is an Australian AI call service for answering and outbound calls. Briick builds and runs an AI workforce across phone, SMS, email and WhatsApp.
AiDial and Briick are both Australian, and both put AI on the front line of customer conversations. AiDial describes itself as "delivering AI call solutions exclusively for Australian businesses": an AI receptionist that answers calls 24/7, books appointments, qualifies leads and makes outbound calls.
Briick builds and runs an AI workforce for service businesses, with real estate as its main focus. Its AI employees answer and follow up across phone, SMS, email, WhatsApp and web chat, update the CRM, and are coordinated by Briicky, the AI Chief of Staff. AiDial centres on the call. Briick centres on everything that happens after it.
Australian AI receptionist and outbound calling service with published per-call pricing.
Briick organises the work as six AI employees, named Prospect, Capture, Convert, Deliver, Retain and Grow, covering finding customers, capturing enquiries, converting them, keeping clients informed and following up past clients. Each works inside the systems the business already uses, such as AgentBox, Rex, VaultRE, PropertyMe or Console Cloud, and writes outcomes back to the record.
Briicky, the AI Chief of Staff, coordinates the AI employees, answers questions about the business by voice or text, and routes approvals to the right person. Briick builds the workflows around the business's own processes, with a typical build of 4 to 6 weeks, and keeps running them.
AiDial is an Australian company offering an AI receptionist and AI outbound calling. Its published features include 24/7 call answering, booking, rescheduling and cancelling appointments by phone, lead qualification and routing, call transfer and message taking, and outbound calls for follow-ups, surveys, appointments and sales. It also offers AI SMS and an AI chatbot add-on, with call summaries by SMS and email.
AiDial publishes its pricing: AI Receptionist plans from $149 a month for 60 calls, and AI Outbound Calling plans from $199 a month, with setup set out in a Scope of Work. It says most standard setups are completed within one day, and that its AI is hosted and processed in Australia with support based in Australia. Its real estate page names integrations with PropertyMe, Rex, AgentBox and Console Cloud.
- Covers the whole customer journey, not just the phone call: capture, follow-up, nurture, vendor updates and past clients
- Works across phone, SMS, email, WhatsApp and web chat as one record per customer
- Writes outcomes back to AgentBox, Rex, VaultRE, PropertyMe or Console Cloud
- Briicky, the AI Chief of Staff, coordinates the AI employees and routes approvals to your team
- Built and run for you around your own processes
- Built for Australian real estate and service businesses
- Published, per-call pricing from $149 a month, so costs are easy to compare
- Fast to start: most standard setups completed within one day, per AiDial
- Voice-first, with inbound and outbound calling plans
- AI hosted and processed in Australia, with Australian-based support
- Covers many industries, including real estate, legal, healthcare and trades
Customer communications
How your AI employees
speak to customers.
Calls, WhatsApp, SMS and email. Every conversation moving forward.
Turn the next enquiry
into a sales conversation.
Your AI employee answers the call, finds out what the buyer needs and spots when they also have a home to sell. Your agent gets the context and the next step.
- Built around calls; other channels such as SMS and chat sit alongside the call product rather than as one customer record
- Pricing is per call with allowances, and unused calls do not roll over
- Integrations with real estate systems depend on the system and API access, per AiDial's own FAQ
- No AI Chief of Staff layer coordinating work across prospecting, nurture and past-client follow-up
If you mainly need every call answered, fast and at a known price: AiDial is stronger. Its plans and setup are built for that.
If you need every enquiry followed up across phone, SMS, email and WhatsApp until it converts: Briick is stronger. That is what its AI employees do.
If you want prospecting, nurture and past-client work run for you, coordinated in one place: Briick is stronger, with Briicky, the AI Chief of Staff.
AiDial is a solid Australian choice for an AI receptionist and outbound calling at published prices. Briick suits agencies that want more than the call answered: the follow-up, the CRM updates and the past-client work done across every channel, built and run for them.
Common questions
Is Briick an alternative to AiDial?
Yes, for a business that wants follow-up and CRM work handled as well as calls. AiDial focuses on answering and making calls. Briick runs the wider customer journey.
Do both work with real estate CRMs?
AiDial's real estate page names PropertyMe, Rex, AgentBox and Console Cloud, subject to system and API access. Briick writes outcomes back to AgentBox, Rex, VaultRE, PropertyMe and Console Cloud.
Can I use both?
Yes. Some businesses could use an AI receptionist for calls and Briick for follow-up and nurture.
AiDial details are from aidial.com.au as of October 2026 and may have changed.
