1. Map
Follow the work from start to finish.
We look at one or more agreed workflows with the people doing the work. Who handles each step? Which tools do they use? Where do requests wait or get repeated?
Look at the work
- Map each step
- Find the handovers
- Spot repeated work
Listen to your team
- Gather real examples
- Mark exceptions
- Keep human decisions
You get a clear view of where the time goes.



